Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or just want to tell us what you think? This page covers how to reach our team, what we can help with, and what happens once your message lands in our inbox.
Ways to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the work for us. Where possible, include a bit of context up front, such as which review or page your message relates to. It helps us route your enquiry to the right person and get back to you sooner.
We aim to respond within a couple of working days. Enquiry volumes can vary, so during busier stretches it may take a little longer, but every message does get a reply.
What We Can Help With
We cover a broad range of topics related to online casinos available to Australian players, and our contact channel reflects that. Common reasons readers get in touch include:
- Questions about a specific casino review — if you want more detail on how we assessed a site, its licensing, or its bonus terms, ask and we'll clarify where we can.
- Corrections — bonus offers, wagering requirements and payment options at offshore operators change often. If something on the site looks out of date, let us know and we'll check it.
- Content suggestions — if there's a payment method, game category or region-specific topic (such as our guide to non-GamStop casinos) you'd like us to expand on, we're open to hearing it.
- General feedback — positive or critical, feedback from readers comparing online pokies, table games and live dealer options genuinely shapes what we cover next.
- Responsible gambling concerns — if you or someone you know needs support, mention this in your message and we'll point you towards relevant Australian responsible-gambling services.
We're not able to process account issues, deposits, withdrawals or verification requests on behalf of any casino operator — those matters need to go directly to the casino's own support team, since each offshore site handles its own accounts, payments and KYC checks independently of this website.
What to Expect After You Send a Message
Every enquiry is read by a real person, not filtered through a script. If your question needs input from more than one team member — for example, something touching both a bonus review and a payment methods query — it may take slightly longer while we confirm the details before replying.
We won't ask for sensitive account information, passwords or deposit details by email. If you're ever asked for these in relation to a message you've sent us, treat it as unrelated to our site.
Before You Write In
A few quick checks can save time on both sides:
- If your question relates to a specific offer, note the casino name and the page you saw it on.
- If you're reporting outdated information, let us know roughly when you noticed it and what looked wrong.
- If you're under 18, please note that online casino content on this site, like the offers themselves, is intended for adults of legal gambling age in Australia.
Keeping Our Reviews Reliable
Reader feedback is one of the ways we keep our coverage of online casinos, bonuses and payment methods accurate and current. If something we've published didn't match your experience, or if you think an important detail is missing, we'd genuinely like to know. It's part of how this site stays useful to people comparing their options rather than just another list of offers.
Thanks for taking the time to read this far — we look forward to hearing from you.